Privacy policy

What is the GDPR?

The GDPR is the General Data Protection Regulation, which strengthens the protection of personal data within the European Union.

It harmonises rules across Europe by providing a single legal framework for businesses, and changes how companies manage personal data: the former obligation to declare data processing to the CNIL is replaced by an obligation to demonstrate compliance.

This regulation entered into force in May 2016 and has applied since 25 May 2018.

Data collected on www.plushup.fr

Contact and quote forms

When you fill in the contact or quote request form, we collect: your first name, last name, company (optional for the contact form), email address, phone number, your message and, for a quote request, any file you attach (visual, logo, sketch).

Information from third parties

Some of your data (name, contact details) may have been passed to us, with your prior consent, by our partners. In that case, the processing is governed by these terms.

How we use your data

• To answer your contact or quote request and follow up commercially;
• To access and use the site;
• To fight fraud, misuse, viruses and other malicious software;
• To improve the site.

Where certain information is required to access specific features of the site, this is indicated when the data is entered. If you refuse to provide required information, you may not be able to access certain services or features.

Retention period

Your personal information is kept for a period not exceeding three years, unless:

• you exercise one of the rights granted to you by law;
• a longer retention period is permitted or required by a legal or regulatory provision.

During this period, the site implements the organisational, software, legal, technical and physical measures needed to keep your personal data confidential and secure, so as to prevent damage, deletion or access by unauthorised third parties.

Access to your data

Access to your personal data is strictly limited to authorised people at www.plushup.fr. The data collected may be shared with subcontractors contractually responsible for carrying out the tasks needed for the site to run properly and for managing our relationship with you, without requiring your authorisation. In that context, subcontractors have only limited access to your data and are contractually required to use it in accordance with applicable data protection law.

Apart from the cases above, www.plushup.fr undertakes not to sell, rent, transfer or give third parties access to your data without your prior consent, unless legally required (legal obligation, fraud or abuse prevention, exercise of the right of defence, etc.).

Your rights

In accordance with French law no. 78-17 of 6 January 1978 as amended and European Regulation no. 2016/679 (GDPR), you have the following rights:

• to exercise your right of access, to know what personal data concerns you;
• to request that your data be updated if it is inaccurate;
• to request portability or deletion of your data;
• to request restriction of the processing of your data;
• to object, on legitimate grounds, to the processing of your data.

These rights can be exercised by email at support@plushup.fr, or by post to: DIEX INTERNATIONAL SAS – 16 Place des Quinconces, 33000 – Bordeaux.

For security reasons and to avoid fraudulent requests, the request must be accompanied by proof of identity, which will be destroyed once the request has been processed.

For any further information or complaint, you can contact the French data protection authority, the Commission Nationale de l’Informatique et des Libertés (www.cnil.fr).

Finally, we inform you of the existence of the French telephone canvassing opt-out list “Bloctel”, on which you can register (www.bloctel.gouv.fr).

Cookies and local storage

The site sets no advertising cookies and no third-party trackers. Your browser’s local storage is used only to remember your preferences, such as the display language.

You can clear this information at any time from your browser settings (tools to manage cookies). Some parts of the site may not work without local storage.

Contact us

For any question about this policy or your data: support@plushup.fr or via the contact section.